Terms of service

Twisted Tree Brewery does not disclose buyers’ information to third parties other than
when order details are processed as part of the order fulfilment. In this case, the third
party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping
cart, to store delivery addresses if the address book is used and to store your details if
you select the ‘Remember Me’ Option. They are also used after you have logged on as
part of that process. You can turn off cookies within your browser by going to ‘Tools |
Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you
turn off cookies, you will be unable to place orders or benefit from the other features that
use cookies.

Data collected by this site is used to:
1. Take and fulfil customer orders.
2. Administer and enhance the site and service.
3. Only disclose information to third-parties for goods delivery purposes.

LAW AND TERRITORY

These Terms and Conditions and your use of our website are governed by English law
and you agree to submit to the non-exclusive jurisdiction of the English court. This does
not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the
United Kingdom and under UK law. Whilst we are happy to consider requests for
products and enquiries from outside the United Kingdom, we give no warranty, express
or implied, that the use of this website or the placing of any order through this website
from outside the UK complies with any applicable non-UK laws or regulations.

Accordingly, any products or promotions not permitted under your local law are not
offered to you.

TERMS AND PRIVACY

1. INTRODUCTION
1.1 At Twisted Tree Brewery we are committed to protecting and respecting your
privacy. We work very hard to keep your information safe and we want our use of your
data to be secure.  We follow strict procedures on how personal information is stored
and used, and we also limit who sees it to help stop any unauthorised person getting
hold of it.

1.2 This Privacy Policy (and any other documents referred to in it) sets out the basis on
which we will process and use any personal information about our website visitors that
we collect from them and they provide to us. Please read this Privacy Policy carefully to
understand our practices regarding your personal information and how we will treat it.
 ‘Website’ refers to all the sites connected to Twisted Tree Brewery at
twistedtreebrewery.com

2. IDENTITY AND CONTACT DETAILS
2.1 We have a legal duty to protect personal information that we collect under the Data
Protection Act 1998, (the “DPA”) and the General Data Protection Regulation (EU)
2016/679, (the “GDPR”).

2.2 For the purposes of the DPA and GDPR, we are the ‘data controller’ and are located
at Twisted Tree Brewery, Park Farm, Tusmore Estate, Bicester, OX27 7SH
2.3 Questions, concerns, comments, requests or complaints regarding this Privacy
Policy, our Website and/or our use of your personal information should be addressed
to Peter Kemp or by contacting us on 07473323846.

3. PERSONAL INFORMATION WE COLLECT FROM YOU
3.1 We may collect and use various types of personal information about visitors to our
Website  Details of this information are set out below:
a. When you make an enquiry of us we will collect your name, contact information and
details about the service you are interested, in so that we can provide you with the
information that is of interest to you.
b. We will collect and use certain technical information about you and your visit when
you visit our Website (covered in our Cookie Policy)
c. We will collect details of your website questionnaire if you submit one to us.
d. We may collect certain other information that you give us, for example, if you report a
problem with our website to us.

4. BASES FOR PROCESSING YOUR DATA
4.1 We collect and use Website Visitors’ personal information on several bases. Across
these bases your rights as a data subject are balanced against Twisted Tree Brewery’s
legitimate interests in promoting and selling its services. The bases for processing your
data are:
a. Your consent – you as a customer, potential customer or potential employee (data
subject) have consented to the processing of your personal data. This will have been by
consenting to receiving marketing information on our website.   You can of course
change or opt out of these preference choices at any time should you wish to do so. This
can be done via emailing info@twistedtreebrewery.com or by calling 07473323846.
b. Our legitimate Interests – Twisted Tree Brewery may also process your personal data
to provide you with information about our products, services, and any offers that you
may be interested in. This does not affect your rights in any way to withdraw your
consent to us sending you this information, and this can be done emailing
info@twistedtreebrewery.com or by calling 07473323846.
c. Our contract with you – if you have made an enquiry about our services, then the
processing of the personal data, provided when you enquired through our website, is
necessary for the performance our contract with you.
d. Our legal obligation – in certain circumstances when Twisted Tree Brewery have been
requested and in accordance with complying with a legal obligation to the relevant UK
authorities, then we will process data to fulfil this obligation. This may be with the Police
or other governmental or judicial authorities as requested.

5. SENSITIVE PERSONAL INFORMATION
5.1 We do not knowingly collect sensitive personal information.

6. HOW WE USE PERSONAL INFORMATION
6.1 We use your information to provide information you have asked for, to enter into
contracts with you (if applicable), and to provide you with a good experience of our
Website.  Without this information, we may be unable to correspond with you, send you
email newsletters, provide you with information and/or services that you have requested,
or enter into contracts with you.
6.2 We collect and use personal information about our Website Visitors for the following
purposes:
a. Responding to enquiries from you, corresponding with you and recording any
communications.
b. Providing the products, services and information that you ask us for and carrying out
our obligations under any contracts that we enter into with you.
c. Sending you marketing materials if you have agreed to receive these. These can be
unsubscribed from at any time using links provided in the e-mails or by contacting us via
emailing info@twistedtreebrewery.com or by calling 07473323846.
d. Providing information about changes to our services.
e. Upholding your right to have your data erased.

7. WE DO NOT SHARE WEBSITE VISITORS’ PERSONAL INFORMATION WITH
THIRD PARTIES FOR THE PURPOSES OF SENDING THEM MARKETING
INFORMATION

8. WHERE WE TRANSFER AND STORE PERSONAL INFORMATION
8.1 The personal information that we collect from our website visitors will not be
transferred to, and stored at, destinations outside the European Economic Area, (the
“EEA”).

9. RETENTION OF PERSONAL INFORMATION
9.1 We will keep your personal information for limited and appropriate periods of time
only. If you are a potential client of our business, we will retain any information you may
provide through the website only for as long as is necessary to fulfil our contractual
commitments to you, unless otherwise agreed by you.

10. YOUR RIGHTS IN YOUR PERSONAL INFORMATION
10.1 You have certain rights in respect of the personal information that we hold about
you.  Details of these rights are set out below. To exercise any of these rights, please
contact us
10.2 We will process all personal data in line with your rights, in each case to the extent
required by and in accordance with applicable law only (including in accordance with any
applicable time limits and any requirements regarding fees and charges).  We will
respect your personal information rights in respect of:
a. Access.  At your request we will confirm to you whether or not we are processing and
using personal information about you. If we are we will provide you with a record, and a
copy, of such personal information and/or other details to which you are entitled.
b. Rectification.  We will correct any inaccurate personal data and complete any
incomplete personal data (including by providing a supplementary statement) that we
hold about you.
c. Prevention of processing likely to cause damage or distress.  We will respect your
rights under the DPA and GDPR to require us to cease or not to begin processing your
personal information for a specific purpose, or in a specific way, that is likely to cause
you or any third parties unwarranted damage or distress.
d. Erasure.  We will erase your personal information at your request without undue
delay.
e. Restriction.  We will restrict the processing of your personal information in certain
circumstances, if you ask us to do so.
f. Data portability.  We will provide you or third parties on your behalf with a copy of any
personal information that we hold about you which you have provided to us in a
structured, commonly used and machine readable format.
g. Objection (including objection to direct marketing).  We will respect your general rights
to object to the processing of your personal information in certain circumstances,
including for direct marketing purposes.  We will usually inform you (before collecting
your information) if we intend to use your information for such purposes or if we intend to
disclose your information to any third party for such purposes.

11. COOKIES
Our Website uses “cookies” and other tracking technologies which are placed and stored
on your computer hard drive or in the browser memory, if you agree, when you visit our
Website.
We use technical information gathered in this way for site management and security
purposes and for:
a. Improving our Website and ensuring that content is presented effectively.
b. Managing our Website and ensuring that it is safe and secure
c. Administering our Website and for internal operations, including troubleshooting, data
analysis, testing, research, statistical and survey purposes. (automatically collected
technical information about visits to our Website is used for these purposes).

12. CHANGES TO OUR PRIVACY POLICY
12.1 We reserve the right to modify this Privacy Policy from time to time.  Any changes
we make in the future will be posted on the website: www.twistedtreebrewery.com.  You
should check back frequently to see any updates or changes to our Privacy Policy.

13. COMPLAINTS
13.1 If you have any complaints regarding this Privacy Policy that you feel have not
been resolved by talking to us, you may also contact the UK Information Commissioner
at telephone number 0303 123 1113