Refund policy

Should you wish to return an item for a refund or exchange, please do so within 14 days.
Unless faulty, goods must be returned in the original packaging and in a saleable
condition.

We will only refund the delivery cost if we have despatched damaged or incorrect goods.
This policy does not affect your statutory rights.

Returns and exchanges are at your own expense, unless there has been an issue with
your order. Please contact us by emailing: info@twistedtreebrewery.com or by calling
07473323846 before arranging the return if this is the case. 

You will be responsible for any returned goods until they arrive back at Twisted Tree
Brewery. Always get proof of postage as in the event of a lost package you will be
responsible for claiming from Royal Mail. The Royal Mail compensation is limited to £26
Sterling so if the value of goods you are returning is greater than this you may wish to
consider using a recorded delivery service. This policy does not affect your statutory
rights.